Refund policy
Return:
We want you to love what you receive, If for any reason you're not completely satisfied,
we offer a 7-day return allowance from the date of delivery.
To be eligible for a return, your order must be in its original pristine condition, and within its original signature packaging.
To Initiate a return, please follow the below direct link:
https://shopify.com/60760981601/account
The return will be rejected if:
- Loss of beads due to misuse
- Scratches or cosmetic damage after delivery
- Tarnishing
- Damage caused by chemicals, chlorine, accidents, or misuse
- Alterations or repairs performed by third parties
Please note:
- Shipping costs are non-refundable.
- A return shipping fee of 22 AED will be deducted from your refund upon processing.
- Refunds are processed within 5–7 business days of receiving your return.
Exchange:
We offer exchanges for a different product of your choice.
To be eligible for an exchange:
- Item must be unworn and in its original condition.
- Item must be returned in its original signature packaging.
- Exchange request must be submitted within 7 days of delivery.
Exchange Price Differences:
- If the new item is of lower value, the difference will be refunded to your original payment method within 5–7 business days.
- If the new item is of higher value, the difference will be collected before the new item is dispatched.
Please note:
- Exchanges are subject to product availability
- Shipping of the new exchange item will be complimentary.
- Items that do not meet the return eligibility conditions listed above will also not be eligible for an exchange.
To initiate an Order Return or Exchange, please contact our support team with your order number at: Support@atiqandjade.ae