FAQs
Frequently Asked Questions
Atiq & Jade specializes in meticulously crafted, premium luxury authentic Mesbah Beads, Bracelets and Silver Sets.
We offer a curated collection of authentic gemstone and natural materials crafted with silver, copper and different elements.
Craftsmanship, precise layouts, and an elevated experience, making our pieces perfect for both daily usage and luxury gifting.
Atiq & Jade's Story
Lifetime Warranty
All AtiQ & Jade pieces are covered by our Guaranteed Warranty against manufacturing defects under normal use.
This includes structural issues such as:
- Defective crafting
- Gemstone faults
- Craftsmanship-related faults
The warranty does not cover:
- Loose of beads due to misusage
- Scratches or cosmetic damage after delivery
- Tarnishing
- Damage caused by chemicals, chlorine, accidents, or misuse
- Alterations or repairs performed by third parties
If a piece is modified in any way, the warranty is void.
Please refer to our Refund and Return Policy
Shipping is available within UAE. All orders are processed locally and delivered within 1 - 2 working days.
Complimentary Shipping
We offer a free shipping on all orders over 350 AED within the UAE. For orders below this amount, a standard local 22 AED delivery rate will apply at checkout.
To initiate an International Order, outside UAE, please contact our support Team.
Contact Us or through our Whatsapp Number
At AtiQ & Jade every piece is elegantly presented with the gifting experience in mind. Our signature leather packaging is your perfect choice & completely free of charge, featuring a variety of colors selection.
For an even more unforgettable presentation, you can upgrade to our Signature Premium Packaging ,this premium box features an integrated LED light inside, perfectly illuminates the luxurious beads the moment it is opened. The premium packaging is available for an additional charge at the Checkout page.
To maintain the Mesbah Bead and it's element craftings such as silver or copper, we recommend the following:
- Keep it away from all sorts of chemicals, perfumes, and excessive moisture.
- Gently wipe the beads with a soft, dry cloth from time to time.
- When not in use, storing your Mesbah within provided AtiQ & Jade signature box will protect the piece.
- Do not attempt to throw the beads on solid or rough surfaces to avoid beads breakage and scratching.
Didn't find your answer?
If you didn’t find the information you were looking for, our team is always ready to assist. Whether you have questions about our products or need guidance with your order.